Public Complaint Form

Use this form to submit your complaint to the commission's consumer protection team. If you prefer to talk directly with one of our complaint investigators, please call:

(888) 333-WUTC (9882) state wide toll-free
(360) 586-8203 TTY line for the hearing impaired

The contents of this form, once submitted, may be subject to public disclosure under the Public Records Act (RCW 42.56). Personally identifying information included in railroad crew safety complaints submitted under RCW 81.61 is exempt from disclosure pursuant to RCW 42.56.330(9). Personally identifying information of certified participants in the address confidentiality program (RCW 40.24.030) is also exempt from disclosure.

Required fields are marked (Required*)

Customer Information

First Name (Required*)

Please provide a first name

Last Name (Required*)

Please provide a last name

This complaint is NOT confidential

This is a railroad crew safety complaint submitted under RCW 81.61 that is exempt from public disclosure

I am a certified participant in the address confidentiality program under RCW 40.24.030

Street Address

City

State

Zip

County

Home Phone (Required*)

Please enter a valid phone number containing only digits and dashes (ex. 123-456-7890)

Alternate Phone

Please enter a valid phone number containing only digits and dashes (ex. 123-456-7890)

Email Address (Required*)

Please provide a valid Email address

Account Number

Service Is Disconnected

Scheduled Disconnect Date

Please provide a date in YYYY-MM-DD format

Utility or Transportation Company Information

Company Name (Required*)

Please provide a company name

Street Address

City

State

Zip

Complaint Information

Please explain your complaint in detail: (Required*)

Please provide a description

Have you spoken with a supervisor from your utility or transportation company?

If yes, what was the result:

Please describe the outcome of your contact with the supervisor

What do you think the company should do to resolve your issue:

Attachments

(limited to 10MB total)